A company engaged in the field of Tourism Services often find problems that inhibit the activity of the company. So it requires a management information system that can manage the company's management well and can fix the problem my father learned to occur.
Error in writing the data of passengers on a plane ticket.
Policies for staff less careful and meticulous in writing the data to prospective passenger on the ticket.
PROBLEM IDENTIFICATION
A problem that occurs is:
1. an error in writing the data of passengers on a plane ticket.
2. seat booking Reservation process Error with the Airline.
3. errors with p.o Bus and Tourist management that resulted in terhambatnya activity trips.
The impact will happen:
- the passenger can not use the purchased tickets. In addition the company is losing money because it had to replace with a new ticket, the company will also lose the trust of customers.
- the company does not issue a ticket that has been the message to prospective passengers.
- travel Activities will be interrupted so that it will give rise to complaints from tourists.
IDENTIFICATION OF THE CAUSE OF THE PROBLEM
With the problems that occur, the management company can identify the cause of the occurrence of the problem and may make the decision or the right policies to solve the problems experienced by the company.
The cause of the problem:
- Staff-less careful and meticulous in writing the data to prospective passenger on the ticket.Less kompetennya of existing staff in the areas of Ticketing.
Seat booking Reservation process error with the Airline.
- He did Not review the results-reservation.Any interruption occurred on the telephone as a means of communication.
Errors with p.o Bus and Attractions Manager, resulting in terhambatnya activity trips.
- Not done Crosscheck to related parties, so don't know if there are any changes.
- No good relations between the company and Agency-related institutions
POLICY OR DECISION PROBLEM RESOLUTION
Once the cause of the problems that occur are identified, the management company can take policies that can solve the problem for any cause of the problem.Policies for staff less careful and meticulous in writing the data to prospective passenger on the ticket.
- Provide training to the staff ticketing in the published ticket.
- To recruit staff-a reliable and experienced staff in the areas of ticketing.
- Require to every staff to conduct a review after the reservation is completed.
- Switch by using the CRS (Computer Reservation system) in the reservation process.
- Requiring staff to Tour to Crosscheck to the parties who will be involved in tourist activities to minimize the problem.
- Doing a good approach with institutions-institutions that are related to travel.
POLICY SUPPORT SUBJECT TO PROBLEM RESOLUTION
To get a good problem solving, management can view or base their decision making to the subject matter related to any problems that occur. The subject is an employee of the company who served in the Office of the place of occurrence of these problems.
The task for Policy Manager
- Evaluatethe workat regular intervals.
- Recruitstaff-competentstaff.
- Expanding thenetwork withotheragencies-agencies.
Policy assignments to Staff field Ticketing
- Deepenexpertise inoperating theCRS(ComputerReservationSystem)
Policy assignments to Staff field Tour
- Add to theknowledge of thetourist objectsthat are oftenon the visitof tourists.
EVALUATION POLICY
After the completion of the policies has been obtained, then the issue will form a good management information systems in the company. Each policy and the decisions taken should be on evaluation and then adapted to the circumstances and market conditions. So by doing an evaluation on a regular basis will be able to minimize the occurrence of errors and problems.
